Instructions for purchasing agents

✅ 100% Authentic UK Goods 🔄 Free cancellation before purchase 📦 Arrives in 5–14 days ⭐ 4.9/5 Google Rating

All products are directly purchased from official brand boutiques, department stores, or official brand websites in the UK and Europe, guaranteed 100% authentic.

If you have any doubts about the authenticity of a product, we can accompany you to a third-party professional appraisal institution in Hong Kong (cost borne by the customer).

• All products are ordered from UK and European brand boutiques, department stores, or official websites.
• Products not listed on the website can also be enquired about for quotes and purchasing services via WhatsApp or email.
• If prices change due to exchange rate fluctuations or price increases in local stores, we will notify the customer, who can choose to cancel and receive a full refund.
• In case of out-of-stock items or delays, we will notify you separately and arrange a refund or alternative solution.

• Each product is strictly inspected during the purchasing process and photo/video records are provided for customer confirmation before shipping.
• Includes brand packaging (box, shopping bag, dust bag, cards). Packaging contents vary by brand and store.
• A copy of the receipt (personal information redacted) or a gift receipt is provided.
• A copy of the receipt or gift receipt does not affect global brand warranty services.

🇭🇰 Hong Kong

• Free shipping for orders over HKD 345 (SF Express), otherwise HKD 30 will be charged.
• Standard delivery: 5–14 days to Hong Kong, average 5–10 days (excluding Saturdays and Sundays).
• Express delivery (DHL direct): 3–5 days, additional cost HKD 300–600.
• SF Express delivery within 3 days after arrival in Hong Kong, two tracking numbers provided for DHL and SF Express.

🌏 Mainland China / Macau

• SF Express pay-on-delivery, customers bear shipping costs and local taxes.
• Optional DHL direct from UK or EMS; please inquire via WhatsApp for shipping costs.
• Alternatively, pick up at our Hong Kong store, recommended to apply 8 days in advance.

🌍 Taiwan / Europe / International

• DHL direct from UK or EMS (with tracking number).
• Shipping fee of HKD 250 for orders under HKD 5,000; free shipping for orders over HKD 5,000.

🇺🇸 United States / Canada

• DHL direct from UK.
• Shipping fee of HKD 600 for orders under HKD 5,000; free shipping for orders over HKD 5,000.

Address: Rooms 1229–30, 1241–42, 12/F, YUET KING COMMERCIAL CENTRE, 8 Hysan Avenue, Causeway Bay, Hong Kong

Opening Hours: Tuesday, Thursday, Friday 16:30 – 19:30

Online: Visa, Mastercard, Bank Transfer, FPS Faster Payment System, WeChat Pay, Alipay

In-store: Visa, Mastercard, UnionPay, and mobile payments

• Orders can be changed or canceled for free before purchase.
• After purchase is completed, refunds are not available for personal reasons.
• If there are obvious issues upon receipt (non-human damage), please contact us with photos within 24 hours.
• Natural characteristics of leather materials (grain, color difference, slight indentations, etc.) are not considered defects.

For detailed return policy, please refer to the Returns and Exchanges page.

Any questions?

Feel free to inquire via WhatsApp, and we will reply as soon as possible.

For more details, please refer to Shopping Process, FAQ, and Returns and Exchanges Policy.

LONDONKELLY.COM.HK